Privacy Policy
Last updated: April 3, 2026
Inceptimind ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, company name, and password when you create an account.
- Contact Form Data: Name, email, phone, company, use case, and company size when you submit our contact form.
- Business Content: Knowledge base documents, bot configurations, and conversation flows you upload to the platform.
Information Collected Automatically
- Usage Data: Message volumes, response times, and analytics related to your bot's performance.
- Visitor Data: Phone numbers and conversation data from end-users interacting with your bots on messaging platforms.
- Log Data: Error logs and system diagnostics for service reliability.
2. How We Use Your Information
- To provide, operate, and maintain our services
- To process and respond to your inquiries
- To send you service-related notifications and updates
- To monitor and analyze usage patterns and improve our platform
- To detect, prevent, and address technical issues or security threats
3. Data Storage and Security
Your data is stored on Cloudflare's global infrastructure, which provides enterprise-grade security including:
- Encryption in transit (TLS) and at rest
- AES-256-GCM encryption for sensitive tokens
- Role-based access control
- Complete data isolation between tenants
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data only in the following cases:
- Service Providers: With trusted third-party services that help us operate our platform (e.g., Cloudflare for hosting, Groq for AI processing).
- Legal Requirements: When required by law or to protect our legal rights.
- Messaging Platforms: Message data is transmitted through platform APIs (WhatsApp, Instagram, Facebook) as required for bot functionality.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. Conversation histories are retained based on your plan and configuration. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability — receive your data in a structured format
7. Cookies
Our website does not use cookies for tracking. We do not use any third-party analytics or advertising trackers.
8. Third-Party Services
Our platform integrates with:
- Meta (WhatsApp, Instagram, Facebook): For messaging channel connectivity
- Groq: For AI-powered conversation processing
- Cloudflare: For hosting, security, and data storage
- Google Fonts: For typography on our website
Each third-party service has its own privacy policy governing the use of your information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at: